1. Information we process
- Account information: your email address, name, account identifier, language and account preferences. Password-based accounts use a salted password hash. If you use Google sign-in, we receive account information needed to sign you in, such as your email and profile name.
- Practice and account activity: favorites, set lists, song selections, practice history and subscription access. Some preferences and history are stored locally on your device or browser.
- Purchases: product identifiers, transaction and subscription status, account identifiers and entitlements used to activate or restore paid access. Google Play or Apple processes store payments; PhinAccords does not receive your full payment-card details from these stores.
- Notifications and support: notification preferences, push notification tokens when registered, and information you send in support requests.
- Technical information: IP addresses, request and security logs, device/platform information and information needed to deliver audio, images, app updates and network services.
2. How we use information
We use this information to create and secure accounts, provide song playback and practice tools, remember preferences, manage subscriptions, restore purchases, send account and service messages, provide optional song notifications, respond to support requests, diagnose problems and prevent abuse.
3. Service providers and sharing
Information is processed by providers that support these functions: hosting and database services for the website, APIs and account records; Backblaze for media storage; Expo for app updates and push notifications; Brevo for email delivery; RevenueCat for subscription and entitlement management; and Google Play or Apple for app distribution and store purchases. When remote artwork or media is requested, its hosting provider receives the network request, including your IP address.
We share data needed to operate these services, respond to valid legal obligations, protect the service or handle a business transfer subject to applicable privacy obligations. We do not sell your personal information.
4. Notifications and device storage
You can change email and push notification preferences in the app and control push permission in device settings. Account-security and essential service emails may still be sent. The web app uses session cookies for sign-in and local storage for preferences, favorites and practice history. Clearing local storage may remove locally saved information.
5. Retention and deletion
We retain account information while your account is active and as needed to provide the service. You can request account and associated personal-data deletion using the account deletion control in the app, or by emailing support@phinaccords.com from your registered email address with the subject “PhinAccords account deletion.” We may need to verify the request. Records required for legal, accounting, fraud-prevention or dispute purposes may be retained, and backups may remain until replaced through their normal lifecycle. Local-only data can be removed by clearing app/browser data. Deleting an account does not itself cancel a store subscription; manage cancellation in Google Play or Apple settings.
6. Security and international processing
We use HTTPS for service traffic and access controls to protect account data. No system can guarantee absolute security. Our providers may process information outside your country, including in the United States, where privacy laws may differ.
7. Your choices and rights
You can update available profile settings, manage notification preferences, and request access, correction or deletion by contacting us. Depending on where you live, you may have additional rights under applicable privacy law, including the right to raise a concern with a privacy regulator. We may ask for information to verify your identity before acting on a request.
8. Children
PhinAccords is not directed to children under 13. If you believe a child has supplied personal information without appropriate authorization, contact us so we can investigate and remove it where required.
9. Changes and contact
We may update this policy as the service changes. The date above identifies the current version. For privacy questions or requests, contact Heavenkeys Ltd at support@phinaccords.com.